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Shipping & Returns
Within the continental US, we offer free shipping on orders of $100 or more.
Our products are made specially for you upon your order, therefore, estimated domestic US delivery time can range between 5-12 days. Some products arrive faster than this time frame, others might take a bit longer, if imported. Our on-demand production approach minimizes overproduction and demonstrates your conscious purchasing choices, benefiting both us and the environment.
International Orders
We are not shipping international orders at this time.
Return Policy
We aim to do our best to ensure you receive a top quality product. In the event that your receive a damaged or defective item, we will accept returns free of charge. Please send a photo of the defective, unused product within 7 days of delivery. We'll replace the item or offer a refund if we do not have a replacement product in stock.
We are not responsible for damage during shipping and if this should occur, we will make every effort to replace the damaged product. If no replacement is available, we will offer a refund.
We offer refunds or returns for non-defective products with a restocking fee of $5, plus the cost of return shipping if the products are unused, undamaged and in their original packaging, with tags attached. Please begin the refund/return process by emailing us at hello@backbeatlab.com to let us know that you'd like to return your product. Once you send us a tracking number indicating the product has been shipped back to us, we will then process the refund, minus a $5 restocking fee, once the merchandise has arrived to us.
Kindly contact us for any questions or concerns. We are dedicated to assisting you with a seamless transaction.